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Frequently Asked Questions

  • What is physical therapy?

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • Do you need a prescription to start physical therapy?

    No, in 2003 congress passed direct access in the state of New Jersey.  This means that you can start physical therapy and receive treatment without a doctor’s prescription.  We always offer a free consultation to help you identify the root source your pain. Give us a call for more information.

  • How do I know if physical therapy will help me?

    Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

  • Can I go to any physical therapy I choose?

    As a patient you have the right to receive physical therapy at any place you choose. At JointCare Physical Therapy and Fitness Center, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.

  • How do I schedule an appointment

    Our scheduling is easy and we offer convenient locations and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. We recommend having your insurance cards available at the time of the call. It is also highly recommended that your schedule in advance the frequency and duration indicated on your prescription in order to ensure a schedule that works best for your busy schedule. Call us today to schedule your initial evaluation

  • What should I bring to my first appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:
    • Medical Prescription (Not required however recommended for post-operative patients)
    • Referral from primary care physician (If required, our staff will contact you prior to your Initial Evaluation)
      • A medical prescription is a script written from the doctor prescribing the services needed, like the slip given to the pharmacist when filling a prescription for medication
      • A referral is different. This is an insurance company form filled out by and obtained from your primary care physician’s office that allows you to be seen, so services will be reimbursed and not denied upon claim submission. If you are not sure you need one, ask our staff
    • Medical History ( Any pertinent test results or films you feel will help your therapist accurately diagnose and treat your condition)
    • Loose fitting clothing
    • Co-payment (If applicable, it is a payment due at the time services are rendered. It can be satisfied with either cash, check, or major credit card)
    • Insurance Card and Photo ID
    • You have confirmed your appointment time and are prepared to arrive 15 minutes early to process the administrative aspect of your visit.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Does insurance cover my treatment?

    As a courtesy to our patients, we will verify your health benefits prior to your arrival to determine if there will be a copay, deductible, or coinsurance for therapy services. For those patients who do not have health insurance or those who have maxed out their benefits, we offer self-pay plan.  Please contact us today for more information on our fees for service and payment details.

  • What if I don’t have insurance?

    For those patients who do not have health insurance or those who have maxed out their benefits, we offer self-pay plans.  Please contact us today for more information on our fees for service and payment details.

  • What type of payment do you accept?

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your first visit, and you will be informed of what, if any, payment is necessary on that date.

  • What do I wear?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How long will my therapy sessions last?

    Each treatment session is typically 30 to 60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • How many sessions will I have?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

  • What types of education/training do your therapists have?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the year of graduation, the physical therapy program is either a masters or doctorate level degree. Rest assured, your therapist is well trained to evaluate and treat your condition.

  • Do you offer programs for me once I’m better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program. We also offer a FREE 30 day memberships to our fitness center to allow you to safely transition out of rehabilitation and into your own independent fitness program, where you can continue to use the tools you were taught by your physical therapist to stay healthy.

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